Privacy Policy

This Privacy Policy explains how L. Lovely Nails ("we", "us", "our"), located at 210 E Rand Rd, Arlington Heights, IL 60004, collects, uses and protects your information when you visit https://llovelynails.com, call or text us, book a service, or visit the salon. By using our website or services you agree to this policy.

1. What Information We Collect

We only collect what we need to book and serve you:

• Contact details: first and last name, mobile phone number, email address
• Appointment details: services requested, preferred technician, date and time, notes you give us
• Service notes: nail and skin information relevant to your service (for example allergies, sensitivities, or recent chemical peels before waxing)
• Payment information: processed at the salon or through our gift card provider. We do not store full card numbers on our website
• Communication records: texts, emails and messages you send us, and your SMS consent and opt-out history
• Technical data: IP address, browser type, device type, pages visited and time on site, collected automatically through cookies

2. How We Use Your Data

• Booking, confirming, rescheduling and reminding you about appointments
• Answering your questions by phone, text or email
• Keeping notes so your technician knows your preferences and any sensitivities
• Processing payments and gift card purchases
• Sending occasional promotional offers, only if you have opted in
• Improving our website and services
• Meeting legal, tax and record-keeping obligations

3. SMS Opt-In Details

Program name

L. Lovely Nails Appointment and Offer Alerts

Message types

• Appointment confirmations
• Appointment reminders
• Rescheduling and cancellation notices
• Replies to questions you send us
• Occasional promotional offers and salon updates (only with separate marketing consent)

Message frequency

Message frequency varies. Appointment messages are sent around your bookings. Promotional messages are limited to up to 4 per month.

How you opt in

• Checking the SMS consent box on a form on our website
• Texting us first at (847) 577-0925
• Giving verbal or written consent at the salon when booking

Consent to receive SMS is not a condition of purchase. Message and data rates may apply. Reply STOP at any time to opt out, HELP for help, or START to opt back in.

All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

4. Cookies & Tracking

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use the site. We may use analytics tools and embedded content (such as Google Maps and YouTube) that set their own cookies. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

5. Data Security

Our website is served over SSL/TLS encryption, so information you submit is encrypted in transit. Card payments are handled by PCI-DSS compliant payment processors, and we never store full card numbers on our website. Access to client records is limited to staff who need it to serve you. No system is 100% secure, but we take reasonable steps to protect your information from loss, misuse and unauthorized access.

6. Your User Rights

You can, at any time:

• Ask what personal information we hold about you
• Ask us to correct information that's wrong
• Ask us to delete your information, unless we're required to keep it by law
• Opt out of SMS by replying STOP, and out of emails by using the unsubscribe link
• Withdraw marketing consent without affecting appointment messages

To make a request, call (847) 577-0925 or email [email protected]. We'll respond within 30 days.

7. Age Restriction 18+

Our website, online booking and SMS program are intended for people 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we'll delete it. Clients under 18 can still receive services at the salon when a parent or guardian books for them.

8. Sharing & Disclosure

We do not sell your personal information. We only share it with:

• Service providers who help us run the business (booking, messaging, website hosting, payment processing, gift cards), and only for that purpose
• Authorities, when required by law, court order or to protect the safety of our clients and staff
• A successor business, if the salon is ever sold or merged, under the same protections described here

SMS opt-in data and consent are never shared with third parties for their own marketing, as stated in section 3.

9. Contact Us

Questions about this policy or your information:

We may update this policy from time to time. Changes are posted on this page with a new "Last updated" date.